Exchange Policy
EXCHANGE POLICY
In-Store Exchange Policy
- We do not accept cash or card refunds in our stores.
- We only accept exchanges for items of the same value or higher.
- Exchanges can only be done when a receipt is presented. Items must be brand new for it to be eligible for exchange
- Items must be exchanged at the store at which they are purchased from.
- We allow for exchanges within 7 days of the purchase date on the receipt.
- T-shirt orders (t-shirts are custom printed in the studio upon receiving the order)
- All orders are final.
- We do not accept exchanges for t-shirts of another size and another design that have to be custom printed in the studio.
- We do not accept exchanges for t-shirts that are damaged due to incorrect washing and ironing methods. Please visit our Care Instructions Page to find out more about the care instructions for our t-shirts.
- Strictly no exchanges for jewellery (applies to all ear studs and necklaces)
Online Store Exchange Policy
- Exchange of items are strictly for:
- Defective items
- Orders that are dispatched wrongly.
- For errors in orders dispatched, such as defective item or wrong order sent, please contact us at shop@independentmarket.sg .
- Kindly include images of the defective or wrong item, as well as your order number, in the email. We will get back to you within 2-4 working days.
- Exchange for online items can only be done within 14 days of the order being shipped out from the store
- We currently only offer 1-for-1 exchanges for items for online orders at our Tanglin Mall store (Tanglin Mall, #03-06A).
- T-shirt orders (Please note that all t-shirts are custom printed in the studio upon receiving the online order)
- All orders are final.
- We do not accept exchanges for t-shirts of another size and another design
- Please check with the sizing guide before placing your order
- We do not accept exchanges for t-shirts that are damaged due to incorrect washing and ironing methods. Please visit our Care Instructions Page to find out more about the care instructions for our t-shirts.
- Strictly no exchanges for jewellery (applies to all ear studs and necklaces)
If you have any enquiries about our exchange policy, please send us an email at shop@independentmarket.sg